FAQ

Q: What should I put for quantity if I don't know how many packages will be delivered?

A: No Problem! Just select one and we will add the charges for extra packages on later if more are delivered.

Q: How long do I have to pick up my package?

A: 3 days (72 hours) from when we notify you that your package has arrived.

Q: What happens if I do not pick up my package within 3 days?

A: Unfortunately, our Providers have limited space to store packages so your package will be returned to sender.

Q: What happens if I sent a package and it is delivered before I paid the provider fee?

A: By purchasing the provider fee ahead of time, it lets the provider know roughly how many packages to expect and plan for. Because of this, our policy is that the package will be returned to the sender upon arrival. 

Q: How do I become a porch provider?

A: We would love to have you! Please fill out the form linked here.